services

Claims Management

Q: What to expect from a Gow-Gates insurance broker?

Objective and qualified insurance broking and advice; Expertise in a range of risks, including emerging risks such as cybercrime; Australian owned: a team that knows you and is committed to your success; Unparalleled service that negotiates on your behalf, tailors policies, and manages claims; Experience and knowledge with the risks and insurance options specific to your industry; An annual review to identify gaps and ensure your cover is appropriate and cost effective; Access to over 150 insurers, comparisons and advice on a range of options and solutions.

If the unexpected happens, insurance paperwork is the last thing you want to think about. We’ll handle the claims process on your behalf - so you can focus on what’s really important.

What to do if you need to make a claim

Limit Further Loss: as soon as something happens that causes loss, damage or liability, you must take all reasonable steps to protect your property, the people involved and minimise any further damage. This may involve police or other authorities where necessary.

Provide Details: complete a detailed incident report containing the third party’s name, date and time of loss, as well as a full description of the loss. Include any relevant photographs and supporting documentation.

Contact Us: advise your account manager or claim team member as soon as you can. Be aware that if you admit liability, it could be used against you later if a claim is made.

Support when you need it most

We’re here to help - with procedures and support in place to manage your claims in a timely and professional manner.

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Expert Advice

Our expertise doesn’t disappear once we’ve arranged your insurance policy. We’ll give you advice and support throughout the claims process, and advocate for you with insurance companies.

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Faster Claims

Speed up the claims process and get back up and running sooner. We’ll manage the entire process from start to finish and keep you updated at all times.

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Better Outcomes

If there is an issue with your claim, we’ll champion your case at the highest level with insurers and do everything in our power to get a positive outcome.

Advice when it matters. Advocacy when it counts.

Case Study

Scenario: One of our clients suffered storm and flood damage to his home. He was in a disagreement with the loss adjuster and insurer regarding some of the repairs to the property, including the delay and cost to replace the carpets, repair to the driveway and the costs involved in bringing the tennis court up to standard.

Outcome: Working on the client’s behalf, we were able to get all these items settled promptly to his satisfaction. The total payout resulted in $112,075to $112,075 - which was a $41,250 increase from the insurer's initial value of the loss.

*Disclaimer: The information contained in this case study is used only for the purpose of illustration. Individual circumstances, insurance and coverage may vary.

FAQs

Clear answers to help you understand our insurance solutions quickly and confidently

What to expect from a Gow-Gates insurance broker?

• Objective and qualified insurance broking and advice;
• Expertise in a range of risks, including emerging risks such as cybercrime;
• Australian owned: a team that knows you and is committed to your success;
• Unparalleled service that negotiates on your behalf, tailors policies, and manages claims;
• Experience and knowledge with the risks and insurance options specific to your industry;
• An annual review to identify gaps and ensure your cover is appropriate and cost effective;
• Access to over 150 insurers, comparisons and advice on a range of options and solutions.

What services do you provide?

We provide a full range of insurance services to assist in keeping you protected. These include insurance broking and placement, claims management, risk management/advice, risk technology, alternative risk transfer, workers compensation, return to work, wealth advice and mortgage broking.

Which insurers do you use?

As an unaligned broker group, we can open the door to a range of insurers. Our consultants work with Australian and international insurance markets to find the right solution for you.

How do I make a claim?

Our specialist claims team are here to support you at every stage of your claim, during what we know can be a difficult time. From preparation to advocating to your insurer on your behalf, we’re on your side. Visit our Claims to get started.

What type of businesses do you look after?

We can take care of a wide range of businesses and individuals. From small businesses to large corporates, government bodies and even sporting associations, we have the expertise to source and place risk cover you can depend on.

Let’s Connect

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