Citation HR

Gow-Gates and Citation HR

Gow-Gates Insurance Brokers Pty Ltd (ABN: 12 000 837 785) ('Gow-Gates') and Citation HR, previously known as HR Assured Pty Ltd (ABN: 84 123 231 005) ('Citation HR') have entered into a principal-agent relationship under a Distribution Agreement.

Under the Distribution Agreement, and covered by the ASIC Corporations (Basic Deposit and General Insurance Product Distribution) Instrument 2015/682, Gow-Gates have appointed Citation HR as a 'distributor' to arrange certain general insurance products on behalf of Gow-Gates.

Citation HR then may arrange insurance cover that is made able to Citation HR's own clients in the unfortunate event of certain work-related claims under those relevant general insurance products listed in the 'Products under Distribution Agreement' section below.

Citation HR as a Distributor

As a distributor, Citation HR can arrange insurance but cannot provide any financial product advice (whether general or personal) on behalf of Gow-Gates, whether that advice be general advice or personal advice.

Citation HR can do things like hand over documents approved by Gow-Gates, issue invoices for certain insurances, assist in completing the relevant proposal form, collect the premium, pass on the policy schedule and wording.

Products under the Distribution Agreement

  1. Employment Practices Liability
  2. Work Health Safety
  3. Environmental Insurance

Gow-Gates is not affiliated with Citation HR's product named 'Advice Promise'.

For further information on these insurance policies, please refer to your Citation HR representative who may supply you with the relevant policy schedule and policy wording specific to that product.

Advice Promise

Citation HR's product named 'Advice Promise' is a totally separate and distinct product from the opt-in products under the agreement between Gow-Gates and Citation HR. The 'Advice Promise' product is not a product that Gow-Gates has authorised, and the product is issued by Citation HR under their own enterprise and prerogative.

Claims

Please contact your Citation HR representative to advise that a claim is, or has been made.

After the completion of Citation HR's own internal review according to its processes, then they will contact Gow-Gates and the relevant insurer.

You will be updated periodically on the status of your claim.

Other

  • If any general advice or personal advice is required, please do not hesitate to contact Gow-Gates on 02 8267 9999.

  • Our Financial Services Guide ('FSG') is designed to help clients with obtaining enough information that they might require to obtain financial advice or a financial service. Our FSG aims to ensure this is met so that clients receive good quality advice and are able to make informed decisions
  • A copy of our Financial Service Guide ('FSG') is available on here

  • Gow-Gates subscribes to the Insurance Brokers Code of Practice which sets out standards of good practice to which we adhere, including our standards for our employees and distributors.
  • A full copy of this code is available on the Insurance Council of Australia's website at: https://insurancecouncil.com.au/cop

  • Citation HR is acting as a distributor of Gow-Gates Insurance Brokers Pty Limited ABN 12 000 837 785 Licence 245432. Citation HR cannot give any financial product advice. If you require any advice on the insurance policy please contact Gow-Gates on 02 8267 9999.

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